To submit a support ticket, go to SureFire Systems Support Page, then in the top right corner, select "Submit a request". From there, fill out the request form, and SureFire will be alerted.
After your first time submitting a support ticket(or if you have submitted one via the legacy email system), you can look in the top right corner of the screen and select the "Sign In" button. From there you will want to click "Get Password". After entering your email address, you will recieve and email that will allow you to create a password. This will allow you to sign into SureFire Support and check ticket statuses in your own personal support screen.